We have grown our funding base in support of Local Government priorities and exceeded our 2018/19 target of £1.2m for bringing in additional resources to the sector.
More than £3.3m of additional funding was brought in to support collaborative and partnership working, of which £1.4m was brought in from out with the Local Government sector. Across our range of products and services our annual customer satisfaction indicator increased from 75% in 2017/18 to 81% in 2018/19. In response to the feedback annual improvement actions plans were implemented for each product and service as part of our continuous improvement journey.
Councils commission us to support the preparations for their Best Value Assurance audits. The support includes input from a number of Improvement Service programmes and is tailored to meet the needs of each individual council. To support the work, we have undertaken research on the findings from each BVAR report published to date and made this available to all councils via the Knowledge Hub. This offer of support has also resulted in councils seeking further IS support on a longer-term engagement basis in areas such as planning skills, elected member development and self-assessment.
Partnership work to improve outcomes for children, young people and their families is another key part of our activity. We are part of the recently reorganised Delivery Assurance Team providing support and constructive challenge to councils as they implement their ELC expansion plans. We also secured further funding of £459,958 across the next three years to provide knowledge management and business analysis support. We are a credible support partner, highlighted in Scottish Government’s Realising Change Funding circular awarding £4m to councils across two years, as a key source of support for individual councils as well as regional groupings.
Our renewed offer of transformation support to councils was launched this year, and we also joined forces with Scotland Excel to launch a best-in-class qualification in project management. The course is focused on the practical application of key project management skills in a Local Government context. Demand is high, with five cohorts underway, involving 55 people from 11 different councils.
Other headlines include:
- £1.44m additional funding brought in from outside the sector to support Scottish Local Government.
- For every £1 of core grant invested in the Improvement Service, we bring in an additional £4.50.
- We are on course to reach 1 million myaccount online accounts.
- Over 40 organisations and partnerships use our Public Service Improvement Framework model.
- Our Knowledge Hub’s Scottish Public Services Network has 22,000 members.
- We reimbursed £250,000 back to Local Government to assist with improving spatial data.
- Our Change Managers’ Network has grown to almost 700 members, representing more than 100 organisations.